They represent our offering and our ethos and investing in them is of paramount importance to us.
We pride ourselves on having the highest levels of staff retention. This allows our employees, not only to develop a deep understanding of our own processes and culture but to truly get to know our clients, their business needs, and to tailor the service we give them accordingly.
We also pride ourselves on industry-leading levels of client retention as a result of the relationships we build. We reward our staff for achieving this.
Through the Clarion Training Academy, every single employee who joins our company attains detailed Product & Service knowledge through regular training sessions with key providers and Industry experts.
They also learn our fundamental principles as outlined in our Key Drivers Section.
We regularly poll customers for their opinion. We then work hard to adapt and develop both our Training programs and Service around that feedback.
"Clarion is now fully in charge of our Communication systems including our mobile account and I have found the staff at Clarion, at all levels, from management down very friendly and efficient, always ready to help and prepared to go the extra mile to solve our queries and problems. I would not hesitate to recommend Clarion as a firm if you are looking for a professional and dedicated team to look after your communications issues."