CASE STUDY:
From Legacy Systems to Lift-Off: Clarion Helps the RAF Museum Halve Its Telephony Costs
“When we compared the options, the Clarion solution came in at over 50% lower than a like-for-like replacement. Financially, it was a no-brainer.”
Results
- 60% lower capital cost: Compared to a traditional IP telephony alternative
- 50% reduction in annual maintenance & 50% reduction in call costs: With greater functionality included as standard
- One unified system across three sites: RAF Museum London, RAF Museum Midlands & Stafford
- Real-time visibility of call performance: Answered, missed & abandoned calls now fully measurable
- Legacy hardware bought back by Clarion: Increase in sustainability
- End-to-end consultancy, implementation & support
“My extension is effectively in my pocket. I can answer calls anywhere without sharing my mobile number.”
SOLUTION
Clarion deployed an on-premise 3CX Phone System with Snom handsets, delivering:
- Built-in reporting & billing
- Multi-site operations for 240 staff
- Flexible desktop & mobile access
- Reduced infrastructure complexity
“Features that used to cost thousands are now just out-of-the-box with our new system.”
PREVIOUS Challenges
The RAF Museum was operating an ageing PBX system that was approaching end-of-life. Any attempt to extend or modernise the platform required additional licences, servers and professional services.With ISDN being withdrawn nationally, the Museum needed a future-proof replacement that would support public-facing operations across multiple sites.
“The process, from proof-of-concept through to support, was very smooth. We’ve really enjoyed working with Clarion and would definitely recommend them.”
About
The Royal Air Force Museum exists to inspire people with the story of the Royal Air Force through its collection of aircraft and personal items. Open to all and free to enter, the Museum welcomes visitors at its sites in London and Cosford, where the history and people of the RAF are brought to life for hundreds of thousands of visitors each year.
