CASE STUDY:
From ISDN to Inclusive Comms: CBM UK Connects Teams & Supporters with 3CX
Results
- Remote-first: Staff make/take calls via PC/laptop softphones from anywhere
- Presence & chat: Improve teamwork across supporter relations & departments
- Clearer call flows + quick messaging: Speed up responses to supporters
- Donation insight: Call reporting informs timing & campaign follow-up
- Lower costs: With free UK calls & no per-extension licensing
- Fast, low-friction rollout aligned to office move: Ongoing training & support from Clarion
- Future-proofed: scalable users/channels: Salesforce integration ready
PREVIOUS Challenges
End-of-life Samsung OfficeServ with 50 users over 8 ISDN lines drove up costs and coverage gaps. Staff resorted to personal mobiles, and the ISDN switch-off loomed. Ahead of an office move – and with growing remote-work needs – CBM UK required a unified, cloud-based system that was affordable, easy to manage and quick to deploy.
About
Founded in 1908, CBM UK is a Cambridge-based international disability and development charity. Guided by Christian values, it helps prevent blindness, reduce poverty and champion inclusion worldwide, contributing to disability being embedded in the UN Sustainable Development Goals.
