CASE STUDY:
Lines of Care: LOROS Moves Telephony to the Cloud
“The 3CX licensing model really works for us… It is affordable and with better functionality”
Results
- Fast rollout of hosted 3CX across key departments: Queues & ring groups improved call flow & visibility
- Remote working made simple: Staff use mobile/softphone apps; no need for personal mobiles – some even returned business handsets
- One licence for everyone: IT can change settings instantly, and users manage their own presence/status
- Better insight: Real-time and historical reporting helps plan peak periods (e.g., Lotteries) and refine routing
- Future-proof & scalable: Ready to extend to 29 shops; Microsoft 365/Teams integrations available
- Affordable licensing with richer functionality: Plus lifetime hosted support from Clarion, a 3CX Platinum Partner
“A seamless migration from one phone system to the next”
PREVIOUS Challenges
An ageing on-prem PBX with 17 ISDN channels couldn’t support remote work; an upgrade was costly and still wouldn’t meet mobile needs. During COVID, Teams helped collaboration but not telephony, pushing staff onto personal mobiles. With the ISDN switch-off looming (2025), LOROS needed a quick, economical, hosted solution.
About
LOROS Hospice provides free, compassionate care to terminally ill adults across Leicestershire and Rutland, supported by 340 staff, 1,300 volunteers, a main hospice in Leicester and 29 shops.
