CASE STUDY:
Right Tool for the Talk: Mark One Hire Lifts Telephony to the Cloud
“We’ve gone from a box on the wall, to an advanced cloud telephone solution”
Results
- Single contract & one point of contact for voice, data & mobiles (Clarion – NFON Platinum Partner)
- Hosted VoIP rolled out across six sites starting with Powered Access; same extension numbers kept
- Dedicated leased lines per location giving headroom & reliability
- Dual/DECT handsets for shop-floor mobility & faster responses
- Lower costs & simplified, consolidated billing
- EE mobile fleet brought under one plan after tariff review
- 150+ features & easy admin – scalable as the business grows
“I like the fact that with Clarion, the phone system and data lines are all under one umbrella, so you’ve got a single point of contact”
PREVIOUS Challenges
A traditional PBX was ageing, while data and mobiles sat on separate contracts. With a new depot coming online, Mark One needed clarity on cloud benefits, costs and disruption – and a smooth path to modern VoIP without operational headaches.
About
Mark One Hire supplies tools, equipment and powered access across Essex, London and Kent from six locations, with IPAF/PASMA training centres and a reputation for reliable, on-time delivery.
