CASE STUDY:
New Term, New Comms: Mayfield School Rings in 3CX
“In the relationship we built up with Clarion, I realised I was dealing with capable and honest people”
Results
- Remote-first: Mobile apps and softphones kept staff and governors connected across two sites
- One-to-many safety: 3CX broadcast integrated with the tannoy for instant announcements
- Simple rollout and intuitive handsets: Users on-boarded quickly with minimal training
- Cost-smart model: Free UK calls and no per-extension licensing (concurrent calls)
- Standardised telephony: Now ready to scale across the Academy Trust
- Sustainability uplift: Hardware buy-back and tree-planting programme
- Managed by Clarion: 3CX Platinum Partner, with clear comms and ongoing support
“In the end we went for the best value and best technology. The choice was obvious because the simplicity, features and cost-effective capabilities of 3CX really stood out.”
PREVIOUS Challenges
Mayfield’s Cisco-based, data-centre telephony was being decommissioned, leaving just three months to replace a multi-site system. They needed service for 80+ users, richer features, lower costs, MAT standardisation, one-to-all broadcast and headroom for future growth—without disruption.
“It was as easy to use once it was installed and just gets better and better”
About
Part of the Birmingham-based Education Impact Academy Trust, Mayfield educates nearly 300 pupils (ages 3–19) with learning difficulties across two sites, building strong community links and opportunities for every learner.
