Phone Systems For Hospitality
The phone systems for hotels and hospitality landscape is rapidly evolving, as guests demands and customer service expectations grow.
Clarion provides modern hotel phone systems from 3CX and Yeastar available for wider staff communications.
We can recommend the right platform around your hotel, sites, existing phones and PMS requirements.
Compatible with most existing Property Management Systems (PMS), it’s a multi-featured solution, which provides everything hotels need for seamless communications and improved efficiency:
- Inclusive UK calling options available
- PMS integration – connect compatible hotel phone systems with leading Property Management Systems, including Oracle Hospitality OPERA, Micros Fidelio, Protel, roomMaster and other supported FIAS/Mitel-compatible platforms
- Guest Check-in/Check-out via PMS or WebClient
- Schedule wake-up calls and set Do Not Disturb on guest extensions
- Bill direct to room (with Fidelio PMS)
- Block external calls to unoccupied rooms
- Mobile app allows housekeeping to set room status from phone whilst on the move
- Multiple devices able to use Analogue, IP, DECT and Wi-Fi to connect to a single platform
- Easy to manage reducing Admin and costs
YOUR HOTEL TELEPHONE SYSTEM CHALLENGES
Making visitors feel at home, by personalising their guest experience, is key for any hotel. Loyal guests who return, or who leave favourable reviews, are worth far more than just the price of their stay.
Most guests will be looking for quick and easy access to hotel info and facilities. But some hotels find it hard to deploy efficient connectivity solutions.
Mixed internal site infrastructures can make communications difficult. WiFi black-spots and legacy cabling mean that more agile VoIP phone system solutions are often needed.
OUR PHONE SYSTEM SOLUTION FOR HOTELS
Our flexible, scalable phone system solution turns your outdated hotel telephony into a high-speed, internet-enabled communications platform. A wireless hotel phone system ensures staff and guests remain constantly connected via multiple devices and cloud-based apps:
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Guest Services – Use the guest room IP Phone to deliver personalised greetings, multi lingual voicemail and content such as welcome messages with guest name display and language. Internal Calls and wake up calls. Audio and Video conference facilities for business travellers
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Staff Mobility / Accessibility – Phone system mobile phone apps as well as WiFi and DECT phones, enable your staff to be in contact on the move to provide responses to Management and Guests.
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Reservation Team – Intelligent call routing and increasingly convergence with email and social media are required to meet an increasingly demanding clientele. Provide personalised service or customised marketing promotions for guests by integrating telephony into your hotel CRM, PMS or sales database. Presence enabled communication to show when staff are available.
- Enhance comms ability – Hotel room phone system service with voicemail offering guests quick access to services and increased customer satisfaction. Recorded information about hotel services is available to guests to learn about offers or local area knowledge. One touch access to all hotel services such as room service, gym or spa treatments.
- Integration – Open PMS integration with the leading software providers ensuring end to end visibility around check in/out, room status and call accounting.
- Supported Property/Hotel Management Systems – these include InnQuest RoomMaster 2000, Protel, Brilliant Hotelsoftware and Micros-Fidelio.
FLEXIBLE COMMUNICATIONS FOR MODERN HOTELS
Modern hotel communications need to connect front desk, guest rooms, housekeeping and mobile staff while integrating with the systems your hotel already uses.
- Guest check-in/check-out
- Wake-up calls and DND
- Housekeeping room-status updates
- Staff mobile/softphone apps
- PMS integration
- Call routing and business continuity
EASY PHONE SET-UP WITH MINIMAL TRAINING
Hotel managers are also sure to welcome the simple hotel phone system set-up, and intuitive nature of our telephony solution. Taking away the strain of having to allocate training time where hotel staff numbers are limited, or where there is high turnover of personnel.
Remove or reduce call and rental charges, eliminate installation and maintenance costs. Updates and new features provided free of charge.
Record and securely retain calls for training, quality management and your organisation’s compliance requirements
Swift set-up and roll-out to new users and sites in just a few clicks, without the need for engineers
Route calls as required based on skills, time of day, traffic levels etc
Deliver a truly unified comms experience and boost productivity by integrating this with our Hosted Phone System
Built-in Disaster Recovery allows you to redirect traffic to a predetermined number range in the event of an emergency
Make and receive calls on your office number on your mobile, display company number and charge calls to your account
Manage and deploy all your extensions across different locations from a single, easy to use, portal
Integrate with most existing hotel/property management systems via a Mitel or Fidelio interface
Integrate with Outlook and a wide range of CRMs to answer and connect calls from wherever you are
ACD, IVR, CTI, dialler, recording and reporting functions w seamless integration across voice, email, social media, SMS and chat
Why work with Clarion?
For 20 years, Clarion has been working with the hospitality industry as a leading provider of phone lines, business telephones and telephone systems for hotels.
Over this time we have successfully managed the implementation of technologically sound, cost effective voice and data services to over 10,000 public & private sector organisations large and small, across the UK.
We treat every client experience as unique, carefully taking the time to understand your key motivations and to make sure we match your needs. Any solution we propose is carefully spec’d to make sure it will increase efficiency and productivity for your specific business.
Get your hospitality phone system quote…
Call: 0333 222 6635
Email: info@clarioncomms.com
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Senior IT Engineer, Highland IT
"Clarion set up and installed the new 3CX phone system quickly and efficiently. The solution works perfectly and is being rolled out across more hotels in the New Year."
"Clarion set up and installed the new 3CX phone system quickly and efficiently. The solution works perfectly and is being rolled out across more hotels in the New Year."Posts About Hospitality
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