CASE STUDY:
From Analogue Headaches to Always-Available: Plymouth Marjon University Moves to 3CX
“The product itself, the feature set and the price point, speaks volumes. 3CX ticks a lot of boxes for us”
Results
- Rapid rollout: Enabled remote working during lockdown via 3CX mobile & softphone apps
- Presence synced with Microsoft 365: For smarter campus-wide availability
- Legacy analogue lines consolidated/removed: Cutting hardware clutter & freeing space
- Improved call handling: With IVR, auto-attendant, voicemail & call reporting across departments
- Easy adoption: Users onboarded via QR codes; simple self-administration for IT
- Sustainability & value: Legacy kit buy-back with compliant disposal support
“Any issues have been sorted very well by Clarion. The guys have answered questions and been there when we need them.”
PREVIOUS Challenges
Marjon’s campus needed 24/7 reliable communications, but an on-prem Siemens Hi-Path with 30 SIP trunks and ~400 analogue extensions was unstable and hard to maintain. A mix of suppliers and a maintenance contract kept costs and complexity high, while plans for hot-desking and remote support stalled. COVID-19 accelerated the need to replace the system with something flexible, resilient and easy to run in-house.
“People need to be available for students at all times, whether they are working remotely or in the office.”
About
Plymouth Marjon University is a campus-based university with world-class facilities and a strong employability focus. 95% of students are in work or further study within six months of graduating, and Marjon was ranked the top university in England for student satisfaction and a top-five university in The Times & Sunday Times Good University Guide 2021.
