Clarion offers comprehensive Managed IT Support to companies throughout the UK. Using our extensive technical expertise and client experience across a range of sectors, we will tailor our service to match your business needs.
Just some of the reasons:
The Clarion helpdesk will ensure that problems are resolved quickly and with the minimum of disruption to your working day. If the problem cannot be fixed immediately on the telephone, then the issue will be logged and investigated. We will keep you updated on the progress of the issue at regular intervals
You will be able to log issues with us by:
You will then be able to track current and prior tickets.
We will install remote management software on all your required machines, to allow an engineer to remotely troubleshoot and resolve problems. If the problem cannot be fixed over the phone or by remote connection, an on-site visit can be arranged.
Support calls/emails will be dealt with by members of the Clarion Helpdesk. Our Engineers are incentivised to resolve issues in the most thorough and expeditious fashion, ensuring that they are performing to the highest standards and helping each other to achieve likewise.
You will also be allocated an Account Manager with whom you can discuss any specific or sensitive issues.
Furthermore, you will also have an escalation path, should you wish to discuss any issues at a higher level.
We proactively monitor your server(s) to make sure we are aware of any issues before they become a problem. Our monitoring system constantly checks your network and updates us. It will:
Clarion will provide all initial hardware diagnosis and basic troubleshooting as part of the service.
Where a third party hardware contract exists, we will problem manage and liaise with the third party on your behalf to resolve the issue.
If a hardware maintenance contract does not exist, we are happy to source and replace the requisite parts after diagnosis and invoice accordingly.
Clarion provides holiday and sickness cover to in-house IT Departments. So while you are off, we are able to keep the ship afloat.
We guarantee to keep IT requirements running smoothly and allowing staff to operate as normal without downtime or system failure while you are gone. It also allows you to take time off without the usual anxiety and in the knowledge that you can return without a huge pile-up of tasks/issues.
We would consult with you to complete our Technical pre-qualification document outlining the services that need covering and agreeing access to the necessary information to support your colleagues while you are absent. We would of course conduct this under a Non-disclosure Agreement for your peace of mind.
We can also offer:
The service includes:
"Clarion helped us set up the business in 2006 and they have taken care of all of our technology and communication requirements since then. Whenever there’s been an issue, it has usually been resolved remotely as quickly as having someone sitting beside you, but they are equally happy to be on site at short notice. The Clarion team is knowledgeable and proactive and I would have no hesitation to recommend them to anyone else."