Inbound Call Routing & Handling
Inbound Call Management gives instant, online access to a comprehensive range of call management tools – allowing your business to monitor and route those inbound calls as you wish.
Businesses inbound call volumes fluctuate for a variety of reasons – ranging from seasonal demand to sales promotion activity.
A missed inbound call can mean missed income. How much insight do you have into the patterns and performance?
Our simple and intuitive inbound call handling service allows you to:
- Increase business efficiency – by understanding your call traffic
- Improve customer service – by managing call handling to avoid missed/abandoned calls
- Enhance resilience – by instantly redirecting calls due to outage, high volumes etc.
Access to our Management Tool gives you vital information on missed and abandoned calls to every site, department, number and extension – allowing you to improve call handling.
The service is available: on all geographic and non-geographic numbers and can be accessed anytime, anywhere through a secure, user-friendly web interface.