CASE STUDY:
Remote-First and Media-Ready: SOS Children’s Villages Moves to Clarion Cloud Telephony
“I was really impressed with the changeover. We didn’t experience any downtime whatsoever. The move was absolutely seamless.”
Results
- Zero-downtime: “Lift & shift” to NFON during office move; Plug-in and go
- Clearer calls & built-in recording: For broadcast-ready interviews
- Remote working: Make/take/transfer calls via mobiles, PCs & laptops with one trusted number
- Simple portal admin: Ongoing support & automatic updates
- Call handling: Auto-attendant (round-robin), adjustable timeout, voicemail-to-email, presence, call/queue monitoring
- Cost-neutral path: Discounted nonprofit licences & Avaya hardware buyback funded the change
“NFON is a great product, which has met all the needs that we wanted. Having the Cloud system has enabled us to carry on working as normal. I couldn’t believe how lucky we were to move when we did.”
PREVIOUS Challenges
An ageing Avaya IP Office 500 (28 extensions, 8 ISDN lines) lacked recording and delivered inconsistent call quality—limiting media use of interviews and adding risk ahead of an office move. SOS needed a modern, supported, cloud solution that would improve quality, enable remote work and be financially sensible.
About
SOS Children’s Villages UK is part of an international federation operating in 130+ countries, supporting children and young people through family-like care, education and community programmes.
